Online order

Can I modify my order?

You have the option of checking and modifying your shopping cart as many times as you wish before clicking on “Proceed to checkout” and proceed to the steps of invoicing, delivery and payment. Once the transaction is completed, you will receive confirmation of the transaction status by email.

We can’t cancel or make any adjustments to an order that has already shipped.

There is an error in the order I received

Did you receive the wrong coffee or is your order missing a bag? Call us at 1 800-715-5583 so that we can help you solve this problem quickly.

Delivery

What are the shipping fees?

* For orders less than $ 50.00, a fixed fee of $ 15.00 will be added to your final invoice.

* For all orders of $ 50.00 or more, standard delivery is offered free of charge.

If you are using a promo code, your order must be $ 50 or more after applying any promo code to qualify for free shipping.

* A fixed fee of $35.00 will be added to your invoice for Northwest Territories, Yukon Territory as well as Nunavut.

*Currently, we are unable to accept or process international shipments.

What are the delivery times ?

You should receive your order within 2-5 business days. Please note that due to the pandemic and delays caused by Canada Post, the delays may be slightly longer. We are sorry for these inconveniences.

What is the pickup adress?

All our electronic orders are processed from our Sherbrooke plant shop. By selecting pickup when confirming your order, you can pick it up Monday through Friday between 10 a.m. and 5:30 p.m at 1625 Belvédère South Street, Sherbrooke, QC.

Promo codes

Promotional codes must be entered in the shopping cart before proceeding to payment.

Know that :

  • Promotional codes CANNOT BE COMBINED
  • In order to qualify for free shipping, your order must be equal to or greater than $ 50 after applying any promo code
  • Coupons cannot be used on items already on sale

Refund policy

Online purchase

Since coffee is a fresh, perishable product that is sensitive to changes in its environment, our coffee bags are unfortunately not exchangeable or refundable. However, we will be happy to issue you a credit for a future purchase on our website.

If the accessory you purchased is damaged, write to us at cafe@cafewilliam.com so that we can see what can be done. 

If you have any doubts about the taste of your coffee, write to our customer service department at cafe@cafewilliam.com. We’re here to share our top tips and help you achieve optimal coffee brewing results.

Purchase from one of our retailers

If you have made a purchase from one of our retailers, the retailer will take care of making an exchange or a refund according to their policy in effect. We will not refund or exchange for a purchase made at a retailer.