Can I modify my order?
You have the option of checking and modifying your shopping cart as many times as you wish before clicking on “Proceed to checkout” and proceed to the steps of invoicing, delivery and payment. Once the transaction is completed, you will receive confirmation of the transaction status by email. Please contact our Distribution Center at 1-888-893-4477 if you have any questions.
I made a mistake in my order!
Do not panic! Contact us as soon as possible at 1 888-893-4477 so that we can make the necessary adjustments to your order.
There is an error in the order I received
Did you receive the wrong coffee or is your order missing a bag? Call us at 1 888-893-4477 so that we can help you solve this problem quickly. It will be our pleasure to make a return or an exchange according to your needs.
What are the shipping fees?
* For orders less than $ 50.00, a fixed fee of $ 15.00 will be added to your final invoice.
* For all orders of $ 50.00 or more, standard delivery is offered free of charge.
* A fixed fee of $35.00 will be added to your invoice for Northwest Territories, Yukon Territory as well as Nunavut.
*Currently, we are unable to accept or process international shipments.
What are the delivery times ?
You should receive your order within 2-5 business days. Please note that due to the pandemic and delays caused by Canada Post, the delays may be slightly longer. We are sorry for these inconveniences.
What is the pickup adress?
All our electronic orders are processed from our Montreal distribution center. By selecting pickup when confirming your order, you can pick it up Monday through Friday between 8 a.m. and 4 p.m at 9125 Pascal Gagnon St-Léonard (Montréal)